Indoz Callnet delivers a wide range of telecom services for media and entertainment companies. Our services include application development, maintenance, infrastructure management, business applications, and testing and compliance.
We are a leading support outsourcing provider for a national telecom company in India. We serve more than 24,000 FTE service customers worldwide. Our lifecycle management services include inbound customer care, retention, collections, welcome calls, complaint handling, and query resolution.
Our global capabilities are delivered through offices in Europe, Latin America, the Middle East, Africa, and Asia-Pacific. We provide multilingual support in English, German, French, and Hindi.
We identify and analyse target customer segments to support business growth. Our team evaluates customer strategies and designs products and services to capture and retain market share across the customer lifecycle.
Telecom Customer Engagement and Operational Support
We also provide customized programs for up-selling and cross-selling to existing and former customers. Our approach combines sales support, product training, helpdesk services, and stress management practices. This integrated model helps improve customer engagement and long-term participation.
We help regional clients create and manage their operations in distribution centres. We also conduct client operations advice workshops to assess and improve Delivery.